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Delivery & Shipping Policy

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This Delivery & Shipping Policy describes how Sarvasv Technologies Private Limited ("Sarvasv", "we", "us", or "our") delivers services and deliverables to our clients ("Client", "you", or "your"). As an IT consulting and SaaS development agency, all our deliverables are digital and online in nature. We do not ship any physical goods.

1. Nature of Deliverables

All services provided by Sarvasv result in digital deliverables, including but not limited to:

  • Source code: Application source code, scripts, configuration files, and build artifacts.
  • Consulting documents: Technical specifications, architecture documents, assessment reports, recommendation documents, and process documentation.
  • Design assets: UI/UX designs, wireframes, prototypes, brand assets, and digital media files.
  • SaaS platforms: Deployed web applications accessible via browser, cloud infrastructure configurations, and admin dashboards.
  • APIs & integrations: API documentation, endpoint specifications, integration configurations, and webhook setups.
  • Intellectual property: Any other digital or intellectual property created as part of an engagement.

2. Delivery Methods

Deliverables are delivered through one or more of the following digital channels:

  • Git repositories: Source code is delivered via Git repositories (GitHub, GitLab, Bitbucket, or client-specified platforms). Access is granted through secure credential sharing.
  • Cloud deployment: SaaS platforms and web applications are deployed to cloud infrastructure (AWS, Google Cloud, Azure, or client-specified cloud provider) and made accessible via designated URLs.
  • Electronic document transfer: Documents and design assets are delivered via secure file sharing (Google Drive, Dropbox, or client-specified platforms) or email attachments.
  • Project management platforms: Deliverables and project artifacts may be shared through project management tools (Jira, Notion, or client-specified platforms).
  • Direct handover sessions: Live walkthrough sessions via video conferencing to demonstrate and transfer knowledge of delivered work.

3. Delivery Timeline

Delivery timelines are defined in the mutually agreed Statement of Work (SOW) for each engagement. The following general principles apply:

  • Milestone-based deliverables: Delivered upon completion of each milestone as defined in the SOW.
  • Consulting reports: Delivered within the timeframe specified in the SOW, typically within 5-10 working days of the consulting engagement completion.
  • SaaS platform deployments: Initial deployment within the timeline specified in the SOW. Subsequent updates and releases follow the agreed release schedule.
  • Source code handover: Source code is delivered upon milestone completion and acceptance, or upon full payment of the engagement, whichever is specified in the SOW.

4. Access & Credentials

Upon delivery and acceptance of deliverables, Sarvasv will:

  • Transfer all necessary access credentials, API keys, and administrative privileges to the Client.
  • Provide documentation for deploying, maintaining, and operating the delivered software or platform.
  • Conduct knowledge transfer sessions as specified in the SOW to ensure the Client's team can manage the deliverables independently.
  • Ensure all credential transfers are conducted through secure channels (encrypted communication, password-protected transfers).

The Client is responsible for changing all transferred credentials and maintaining the security of their accounts post-handover. Sarvasv is not liable for unauthorized access resulting from the Client's failure to secure credentials after transfer.

5. No Physical Shipping

Sarvasv does not ship, courier, or deliver any physical goods. All deliverables are exclusively digital and delivered online. There are no shipping charges, packaging fees, or physical delivery costs associated with any of our services.

6. Delivery Confirmation & Acceptance

Each delivery is subject to an acceptance process as defined in the SOW:

  • The Client has 10 (ten) working days from the date of delivery to review and either accept or provide specific feedback on the deliverables.
  • If the Client does not respond within the review period, the deliverable shall be deemed accepted.
  • If the Client provides specific, written feedback identifying deficiencies against the acceptance criteria, Sarvasv will address the feedback within the agreed timeline.
  • Once a deliverable is accepted (or deemed accepted), the corresponding milestone invoice is raised and becomes payable as per the payment terms.

7. Post-Delivery Support

Post-delivery support is provided as follows:

  • Warranty period: Sarvasv will fix defects that do not meet the acceptance criteria at no additional cost for 30 (thirty) days from delivery acceptance, provided the defect is reported within this period.
  • SaaS maintenance retainer: Ongoing maintenance and support for SaaS platforms are provided under a monthly retainer model, subject to a separate agreement defining the scope of support.
  • Out-of-warranty support: Support requests beyond the warranty period or outside the retainer scope are billed on a time-and-materials basis.

8. Digital Branding & Online Presence Services

Digital branding, online presence, and social media-related services are delivered through our partner brand, pagr.in. Delivery timelines and methods for these services are governed by the delivery policy applicable on pagr.in.

9. Force Majeure

Sarvasv shall not be liable for any delay in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, internet or infrastructure failures, cloud provider outages, or third-party service disruptions. In such cases, delivery timelines will be extended by a period equivalent to the duration of the force majeure event.

10. Changes to This Policy

Sarvasv reserves the right to update or modify this Delivery & Shipping Policy at any time. Updated policies will be posted on this page with a revised "Last updated" date.

11. Contact Information

For any questions regarding this Delivery & Shipping Policy:

  • Sarvasv Technologies Private Limited
  • 62, Rashi Apartments, Plot 3, Sector 7, Phase-I, Dwarka, New Delhi 110075, India
  • Phone: +91 87429 56111
  • Email: [email protected]
  • Business Hours: 10:00 AM to 6:00 PM IST, Monday to Friday (excluding gazetted and national holidays)
  • GSTIN: 07AANCS0402J1ZG