Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website sarvasv.in (the "Website") and the services provided by Sarvasv Technologies Private Limited, a company incorporated under the Companies Act, 1956, having its registered office at 62, Rashi Apartments, Plot 3, Sector 7, Phase-I, Dwarka, New Delhi 110075, India (CIN: U74900DL2009PTC190412, GSTIN: 07AANCS0402J1ZG) ("Sarvasv", "we", "us", or "our").

By accessing this Website or engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or engage our services.

1. Definitions

• "Services" refers to IT consulting, product development, SaaS platform development, digital branding, and any other services offered by Sarvasv.
• "Deliverables" refers to any work product, source code, documentation, designs, reports, or other materials created by Sarvasv for the Client.
• "Engagement" refers to any contractual relationship between Sarvasv and the Client for the provision of Services.
• "Statement of Work" or "SOW" refers to a mutually agreed document defining the scope, milestones, timeline, and pricing for a specific Engagement.
• "Intellectual Property" or "IP" refers to all copyrights, trademarks, patents, trade secrets, and other proprietary rights.

2. Acceptance of Terms

By accessing this Website, submitting an inquiry, or signing a Statement of Work, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into an agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Services

Sarvasv provides the following categories of Services:

3.1 IT Consulting

Professional consultation for software development, processes, tools, and technologies including product-to-market consulting, product architecture design, workforce upskilling, product scaling and maintenance, big data/ML/AI integration, and legacy upgrades. Consulting services are priced on a project basis, subject to the scope of requirements.

3.2 Product Development

Turn-key product development for cloud, desktop, mobile, wearables, and console platforms. Product development engagements are structured on a milestone-based model, with milestones mutually agreed upon with stakeholders.

3.3 SaaS Platform Development

Design, development, deployment, and maintenance of Software-as-a-Service platforms. Initial development is project and milestone-based as mutually agreed with stakeholders. Post-launch maintenance and support are provided under a monthly retainer model, subject to the scope of services to be rendered.

3.4 Digital Branding & Online Presence

Digital branding, online presence, and social media-related services are provided through our partner brand, pagr.in. Please refer to pagr.in/pricing for detailed pricing and packages.

4. Engagement & Scope

4.1 Initial Consultation

Initial consultations to understand the scope of requirements are always free, regardless of the number of sessions. These consultations are intended to explore feasibility, scope, and alignment — they do not constitute a commitment to engage services.

4.2 Statement of Work

Each Engagement shall be governed by a mutually agreed Statement of Work (SOW) that defines:

• Scope of work and deliverables
• Milestone definitions and acceptance criteria
• Timeline and delivery schedule
• Pricing and payment schedule
• Roles and responsibilities of each party

4.3 Change Requests

Any changes to the agreed scope must be documented in a written change request. Changes may affect timeline and pricing, which will be communicated and agreed upon before implementation.

5. Payment Terms

• All pricing is quoted in Indian Rupees (INR) unless otherwise agreed in writing.
• Applicable taxes (including GST at the prevailing rate) will be added to all invoices as per Indian tax laws.
• Invoices are payable within 15 (fifteen) days of issuance unless otherwise specified in the SOW.
• Milestone-based payments are due upon completion and acceptance of each milestone.
• Monthly retainer payments are due in advance, on or before the 1st of each billing cycle.
• Delayed payments may attract interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Sarvasv reserves the right to suspend work on any Engagement for which payments are overdue.

6. Intellectual Property Rights

6.1 Pre-existing IP

All intellectual property owned by Sarvasv prior to or independently of an Engagement, including but not limited to frameworks, libraries, tools, methodologies, and templates, remains the exclusive property of Sarvasv.

6.2 Client-provided IP

All intellectual property provided by the Client for use in an Engagement remains the exclusive property of the Client. Sarvasv will use such IP solely for the purpose of delivering the agreed Services.

6.3 Deliverables

Upon full payment of all invoices related to an Engagement, ownership of the custom Deliverables created specifically for the Client under the SOW shall transfer to the Client, subject to Sarvasv's retained rights in its pre-existing IP, frameworks, and reusable components. Sarvasv retains the right to use generic, non-client-specific knowledge and experience gained during the Engagement.

6.4 Open Source

Where Deliverables incorporate open-source software, such software remains licensed under its respective open-source license terms. Sarvasv will disclose all open-source components used in the Deliverables.

7. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information shared during the course of an Engagement, including but not limited to business plans, technical specifications, financial information, and customer data. Confidentiality obligations survive the termination of any Engagement and remain in effect for a period of 5 (five) years thereafter.

8. Warranties & Disclaimers

8.1 Service Warranty

Sarvasv warrants that Services will be performed in a professional and workmanlike manner, consistent with industry standards. If any Deliverable does not meet the acceptance criteria defined in the SOW, Sarvasv will, at its option, correct the deficiency or re-perform the affected work at no additional cost, provided that the Client notifies Sarvasv of the deficiency within 30 (thirty) days of delivery.

8.2 Disclaimer

Except as expressly stated in these Terms or in a SOW, Sarvasv disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Sarvasv does not warrant that any software or platform will operate error-free or uninterrupted.

9. Limitation of Liability

• Sarvasv's total liability arising from or related to an Engagement shall not exceed the total fees paid by the Client for that specific Engagement.
• In no event shall Sarvasv be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, or business interruption.
• Sarvasv shall not be liable for any failure or delay in performance caused by factors beyond its reasonable control, including but not limited to natural disasters, government actions, internet or infrastructure failures, or third-party service disruptions.

10. Indemnification

The Client agrees to indemnify and hold harmless Sarvasv from any claims, damages, or expenses arising from: (a) the Client's breach of these Terms or any SOW; (b) the Client's infringement of third-party intellectual property rights; (c) the Client's use of Deliverables in a manner not authorized by Sarvasv; or (d) any inaccurate or misleading information provided by the Client.

11. Termination

11.1 Termination for Convenience

Either party may terminate an Engagement by providing 30 (thirty) days written notice. Upon termination, the Client shall pay for all Services rendered and Deliverables completed up to the date of termination.

11.2 Termination for Cause

Either party may terminate an Engagement immediately upon written notice if the other party materially breaches these Terms or the SOW and fails to cure such breach within 15 (fifteen) days of receiving notice of the breach.

11.3 Effect of Termination

Upon termination, Sarvasv will deliver all completed Deliverables and the Client will pay all outstanding invoices. Provisions relating to confidentiality, intellectual property, warranty, limitation of liability, and dispute resolution shall survive termination.

12. Data Protection

Sarvasv processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection laws. Please refer to our Privacy Policy for details on how we collect, use, and protect personal data.

13. Governing Law & Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of India. The parties agree to attempt to resolve disputes amicably through good-faith negotiations. If resolution is not achieved within 60 (sixty) days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi, India. The language of arbitration shall be English.

14. Changes to These Terms

Sarvasv reserves the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website or Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

• Sarvasv Technologies Private Limited
• 62, Rashi Apartments, Plot 3, Sector 7, Phase-I, Dwarka, New Delhi 110075, India
• Phone: +91 87429 56111
• Email: [email protected]
• Business Hours: 10:00 AM to 6:00 PM IST, Monday to Friday (excluding gazetted and national holidays)
• GSTIN: 07AANCS0402J1ZG
• CIN: U74900DL2009PTC190412